Terms of service

TERMS OF SERVICE

OVERVIEW
Welcome to MugsByRoy! The terms "we", "us" and "our" refer to MugsByRoy. MugsByRoy operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). MugsByRoy is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and all account activity.

SECTION 2 – OUR PRODUCTS
We've made every effort to accurately represent our products. Product colors and appearance may vary slightly due to your device's screen settings. All descriptions are subject to change without notice, and we reserve the right to discontinue any product or limit quantities at our discretion.

SECTION 3 – ORDERS
Placing an order is an offer to purchase; it is not accepted until we confirm it. Please review your order carefully, as we may be unable to accommodate cancellation requests once accepted. Purchases are for personal use only, not for resale.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. Posted prices do not include taxes, shipping, or other charges unless stated. You agree to provide accurate payment and account information.

SECTION 5 – SHIPPING AND DELIVERY
Orders are fulfilled and shipped by our fulfillment partner. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or other events outside our control. Once a product is transferred to the carrier, risk of loss passes to you. Please see our Shipping Policy for full details.

SECTION 6 – INTELLECTUAL PROPERTY
All content on our Services — including text, images, graphics, and design — is owned by MugsByRoy or its licensors and protected by applicable intellectual property laws. You may use the Services for personal, non-commercial use only.

SECTION 7 – OPTIONAL TOOLS
Any third-party tools made available through our Services are provided "as is," without warranty, and use is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS
We are not responsible for the content, accuracy, or practices of any third-party websites linked from our Services.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
MugsByRoy is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with MugsByRoy. Shopify is not responsible for any aspect of sales between you and MugsByRoy, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all related claims.

SECTION 10 – PRIVACY POLICY
All personal information we collect is subject to our Privacy Policy. Because our Services are hosted by Shopify, Shopify also collects and processes certain data to provide and improve the Services.

SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by us for any purpose, including commercial use, without compensation to you.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors or inaccuracies (including pricing or product info) and to cancel orders affected by such errors, without prior notice.

SECTION 13 – PROHIBITED USES
You agree to use our Services only for lawful purposes and not to engage in any activity that could harm MugsByRoy, Shopify, or other users, including fraud, harassment, spamming, or unauthorized automated access.

SECTION 14 – AGENTS
Any AI agent or automated tool accessing our Services must clearly identify itself as such and comply with our access requirements; concealment or circumvention of these requirements is prohibited.

SECTION 15 – TERMINATION
We may terminate your access to the Services at any time, at our discretion, without notice.

SECTION 16 – DISCLAIMER OF WARRANTIES
Our Services and products are provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law.

SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, MugsByRoy and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless MugsByRoy, Shopify, and affiliated parties from any claims arising from your breach of these Terms or misuse of the Services.

SECTION 19 – SEVERABILITY
If any part of these Terms is found unenforceable, the remaining provisions will remain in effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and MugsByRoy regarding use of the Services.

SECTION 21 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign these Terms at our discretion.

SECTION 22 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where MugsByRoy is based.

SECTION 23 – HEADINGS
Headings are for convenience only and do not affect interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting changes to our website. Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 25 – CONTACT INFORMATION
Questions about these Terms should be sent to:

MugsByRoy
mugsbyroy@gmail.com