Shipping policy

SHIPPING POLICY

At MugsByRoy, we want to make sure your order gets to you as smoothly as possible. Here's what to expect:

Processing Time
Orders are typically processed within 1–3 business days after purchase. During high-demand periods (sales, holidays), processing may take slightly longer.

Shipping Time
Once shipped, orders to the United States typically arrive within 5–10 business days. Delivery times may vary depending on your location and any unforeseen carrier delays.

Shipping Costs
We offer free shipping on all orders

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.

Shipping Delays
While we do our best to ensure timely delivery, occasional delays can happen due to high order volume, customs processing, or carrier issues beyond our control. We appreciate your patience and are happy to help track down any order that seems delayed.

Lost or Missing Packages
If your tracking shows no movement for an extended period, or your package appears lost, please contact us at mugsbyroy@gmail.com and we'll look into it right away.

Questions?
Reach out anytime at mugsbyroy@gmail.com — we're happy to help.

Didn't think it would look this good

I almost didn't order because I've seen a lot of mugs online that look cheap in person. Mine arrived a day later than expected, so I was a little worried. As soon as I opened the box though, all of that disappeared. It has a nice weight to it, the stainless steel inside keeps my beer cold for much longer than my regular glass, and the barrel design looks awesome. My buddies have already asked where I got it. 😀

Jason Miller

MY HUSBAND LOVES ITT

I bought this for my husband's Father's Day gift because he's impossible to shop for. He absolutely loved it! He uses it every weekend while watching football and even keeps it on display when he's not drinking from it. The quality is much better than I expected, and it feels really sturdy. Seeing his smile made it worth every penny. 🥰❤️

Lauren Brooks

Exactly what I was hoping for 👌

I wasn't expecting much for the price, but this mug honestly exceeded my expectations. The finish looks realistic, the handle feels solid, and it holds a good amount without being too heavy. I've used it for beer, iced coffee, and even whiskey on the rocks. It gets compliments every time someone comes over. I'd definitely buy another one as a gift. 🍺🤌

Ryan Thompson

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Shipping policy

TRUSTPILOT REVIEWS

Didn't think it would look this good

MY HUSBAND LOVES ITT

Exactly what I was hoping for 👌

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Shipping policy

TRUSTPILOT REVIEWS

Didn't think it would look this good

MY HUSBAND LOVES ITT

Exactly what I was hoping for 👌

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